When it comes to Salesforce Service Cloud implementation, proper integration into your company’s systems is necessary to achieve optimum customer service.

Service Cloud consulting services from the Salesforce experts at Rudhra Info Solutions can make your Salesforce cloud integration go smoothly as well as allowing you to provide excellent customer service while at the same time reducing costs.

SalesForce Service Cloud
SalesForce.com Cloud

WHY SERVICE CLOUD?

There are many benefits to choosing the Service Cloud for your business. Most companies use the Salesforce Service Cloud to:

  •  Provide ‘always-on’ customer service
  •  Provide multi-channel customer service
  •  Create and manage cases
  •  Maintain knowledge base
  •  Enable agent collaboration using Chatter
  •  Provide unified agent experience using Service Console
  •  Manage workflows and approval processes
  •  Manage agent performance
  •  Gain real-time visibility using reports and dashboards
  •  Provide customer self-help using Communities.

OUR EXPERTISE

The Salesforce.com Certified Service Cloud Consultants from Rudhra Info Solutions want to help your business implement the Service Cloud as quickly and as easily as possible. When you pursue a Salesforce partnership with us, we take the time to manage every step of the process to make sure that your CRM and Service Cloud work exactly as you want. Our Service Cloud consulting services include:

SETUP AND CONFIGURATION

  •  Service Cloud
  •  Workflows & Approvals, Validation Rules
  •  Security(Roles & Permissions)
  •  Reports & Dashboards
  •  Gathering requirements and understanding the customer’s vision

RELEASE & CHANGE MANAGEMENT

  •  Release Management Process development
  •  Roles & Responsibilities definition
  •  Tools & Utilities
  •  Maintaining open communication throughout the project
  •  Ongoing maintenance and support

EXTERNAL SYSTEMS INTEGRATION

  •  Integration with backend systems using Middleware (Cast Iron, Oracle SOA Suite, Informatica) and CTI Integration.
  •  .NET Java applications to handle complex logic.
  •  User and system documentation

USER TRAINING

  •  End User training
  •  Basic Administration training

STRATEGIC PARTNERSHIP

Through our strategic partnership with Salesforce.com, we have direct access to many of the Salesforce.com architects and experts. This enables us to recommend the optimal solution for our clients that is aligned to future Salesforce.com roadmap. This partnership enables us to offer industry-leading development, implementation and deployment methods to our clients.

IMPLEMENTATIONS

We have successfully implemented sales, marketing customer service solutions for many customers across different verticals.

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