CONNECT WITH YOUR CUSTOMERS AND SALES PARTNERS EFFICIENTLY TO GROW YOUR SALES AND REVENUE, AND IMPROVE CUSTOMER SATISFACTION.

One of the challenges the corporations have been facing is not being able to connect with their customers or partners easily and efficiently and share the right information on time, and also not being able to track their Sales partners’ Sales activities, resulting in increased operational costs and reduced revenues. The Community Cloud consulting services from certified Rudhra Info Solutions Salesforce experts can address all these gaps and save your time and money, by integrating your existing CRM systems with Salesforce Communities seamlessly.

WHY SALESFORCE COMMUNITIES?

  •  Enables businesses to quickly connect with their customers and partners, resulting in increased Sales.
  •  Increases the level of engagement and interaction with your customers, by a seamless integration with Social and Mobile channels.
  •  Self-Service support allows you to reduce customer service costs.
  •  Allows businesses to share their Knowledge articles and solutions with their customers, thereby increasing customer satisfaction and improved customer experience.
  •  Enables easy and better collaboration and information sharing with customers and partners outside of the company.
  •  Supports Social media listening, allowing businesses to have a proactive engagement with potential or actual customers.
  •  Allows businesses to easily customize Communities with their own brand.
  •  Allows collaboration from any place and device, including Mobile App access to Communities.
  •  Provides automatic solutions and suggestions for customer support cases.
  •  Provides 100 % visibility into the expected revenue from Partner Sales through Forecasting.
  •  Connects HR and employees of organizations in a revolutionary way.
  •  Gives a 360-degree view of employees, removing all technology silos.
  •  Decreases employee attrition.
  •  Increases HR productivity and decreases HR Support costs

OUR EXPERTISE

The Salesforce.com Certified Consultants from Rudhra Info Solutions want to help your business implement the Community Cloud (Partner Community, Customer Community, and Employee Community) as quickly and as easily as possible, and thereby help grow your revenue and reduce operational costs. When you pursue a Salesforce partnership with us, we take the time to manage every step of the process to make sure that your CRM and Community Cloud work exactly as you want. Our Community Cloud consulting services include:

SETUP AND CONFIGURATION

  •  Community Cloud Set up
  •  Brand customization
  •  User management
  •  Security (Roles & Permissions)
  •  Reports & Dashboards
  •  Gathering requirements and understanding the customer’s vision
  •  Data migration
  •  Global Announcement to Partners

RELEASE & CHANGE MANAGEMENT

  •  Release Management Process development
  •  Roles & Responsibilities definition
  •  Tools & Utilities
  •  Maintaining open communication throughout the project
  •  Ongoing maintenance and support

SALES PROCESS ON PARTNER COMMUNITY

  •  Sales process for Partners
  •  Contract Automation
  •  EchoSign Integration
  •  Commission automation for Partner Sales
  •  Products and Pricebooks
  •  Self-Registration
  •  Self-Services

SERVICE PROCESS ON CUSTOMER COMMUNITY

  •  Automatic Case Management
  •  Knowledge Articles, Article Category, and Solutions sharing
  •  Auto Escalation of Cases
  •  Ideas and Ranks
  •  Self-Registration
  •  Self-Services

STRATEGIC PARTNERSHIP

Through our strategic partnership with Salesforce.com, we have direct access to many of the Salesforce.com architects and experts. This enables us to recommend the optimal solution for our clients that is aligned to future Salesforce.com roadmap. This partnership enables us to offer industry-leading development, implementation and deployment methods to our clients.

IMPLEMENTATIONS

We have successfully implemented sales, marketing customer service solutions for many customers across different verticals. Employee Engagement on Employee Community

  •  Access to Knowledge Articles
  •  Chatter Collaboration
  •  Answers and Ideas
  •  Advanced Sharing
  •  Case Management
  •  Workflows, Events, and Tasks.
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